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Knowledgebase : About Tickets
How to create a ticket How to Register (please note you only need to do this once, registered users do not need to repeat this process)·        Open Internet Explorer(big blue E on desktop) ·        Go to the address bar at the top of internet explorer ·...
The reason for using the Ticket System is to track customers requests. When using the Ticket System we can prioritise and allocate jobs to different members of staff, emails are a good system but there's no track ability of the emails and they can be f...
You have to register before we can give you access to our ticket system.It's straight forward.Goto http://www.mydsl.co.ukClick on the Register Icon.Then enter the following details.1. Full Name.2. Email Address ( This is very important you must check the ...
Tickets that are completed by "SCO DOT BIZ staff" with the exception of the "Computer repairs deparment in Cupar & Kirkcaldy" should not be closed by ourselves "SCO DOT BIZ staff. Completed tickets will be moved to the "C...
How to authorise your registration ·        Go to your email/webmail ·        Look for email titled “registration pending for sco.biz ltd support desk” ·        Open The email ·        Then click on the activation link which is normally highlighted blue ·...
How to log in and raise a ticket ·        You will then see a login box on the right hand side where you login using your email address and the password you created. ·        Click log in ·        It is very important after logging in to make sure our sys...
How to retrieve your password  ·         If you are creating a ticket and realise you can’t remember your password you will see on the top right of the log in box [lost password] click on that·          You will see enter e-mail address written normally i...